Grievance & Redressal Policy
Effective Date: October 15, 2025
Last Updated: October 15, 2025
At GrowHigh Software Solutions, we value transparency, accountability, and customer satisfaction.
We are committed to addressing all grievances, complaints, and concerns from our users in a fair, efficient, and timely manner.
This Grievance & Redressal Policy outlines the process for raising concerns related to our services, billing, data handling, or overall experience with GrowHigh.app.
1. Purpose
The purpose of this policy is to:
Provide customers with a clear channel to raise complaints or feedback.
Ensure every concern is handled respectfully, transparently, and within stipulated timelines.
Strengthen user trust through prompt resolution and accountability.
2. Scope
This policy applies to:
All users, subscribers, and partners of GrowHigh Software Solutions.
All services provided under GrowHigh.app, including the WhatsApp API, automation tools, CRM modules, and mobile applications.
3. How to Raise a Complaint
Users can register a complaint or grievance through any of the following official channels:
???? Call Us: +91 8688605040
???? WhatsApp Us: +91 8688605040
???? Email: support@growhigh.app
Our support team operates Monday to Saturday, 10:00 AM to 7:00 PM IST (excluding public holidays).
4. Information Required
To help us resolve your issue efficiently, please include the following details in your complaint:
Full name and registered email ID
Registered phone number or business name
Description of the issue (with screenshots if applicable)
Date and time when the issue occurred
Any previous support ticket reference number
Incomplete information may delay the resolution process.
5. Redressal Process & Timeline
Stage Responsibility Action / Response Time
Level 1 Customer Support Team Acknowledge complaint within 24 hours
Level 2 Technical / Billing Team Investigate and provide a solution within 3???5 working days
Level 3 Grievance Officer Escalation review and final closure within 10 working days
If the issue remains unresolved after 10 days, it may be further escalated to the company???s Grievance Officer.
6. Grievance Officer
Name: Grievance Officer ??? GrowHigh Software Solutions
Designation: Customer Experience & Compliance Lead
Company: Influencio Ads Private Limited
Email: support@growhigh.app
Phone / WhatsApp: +91 8688605040
Office Address:
No. 789, 3rd Floor, 10th Main, 5th Block,
Jayanagar, Bengaluru, Karnataka, India ??? 560041
7. Resolution Approach
All grievances are handled in line with:
Indian IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Digital Personal Data Protection (DPDP) Act, 2023
General IT and SaaS grievance handling best practices
We aim to resolve every concern amicably and maintain long-term trust with our users.
8. Escalation Procedure
If you are not satisfied with the resolution received at Level 2, you may escalate directly to the Grievance Officer with the subject line:
???Escalation ??? GrowHigh Grievance Reference #[TicketID]???
Your issue will be prioritized for final review and resolution.
9. Policy Review
This policy will be reviewed and updated periodically to ensure it reflects current laws, best practices, and company procedures.
Any updates will be posted on https://growhigh.app/legal
with a revised ???Last Updated??? date.
Commitment Statement
At GrowHigh, we stand by our customers ??? every issue raised is treated with seriousness, professionalism, and empathy.
Your feedback helps us improve, and your trust drives us forward.